This is not an ordinary reception role, if you have not been a medical receptionist before, you won’t know how challenging it can be, or how rewarding. If you have, you’ll agree entirely that it’s often really busy, there is never a dull moment and you’ll need to be a master multi-tasker with extraordinary people skills.
If that sounds like a great job for you, then read on to know more.
About the role:
You’ll be looking after patients, managing and respecting privacy and protocols at all times. You will be the first and last person a patient sees in the practice, so you will be a key influencer of how patients feel and what they tell others. As part of a large private, specialist practice your role is quite varied. Responsibilities include patient / customer care, telephones and appointment making, following up with patients on queries and bookings for procedures, supporting doctors with admin, billing, liaising with ACC and insurers as well as referring GP’s and other clinics. You’ll be part of a close knit team of 12 and if you like caring for people, being busy and using your brain, this could be a great role for you.
You’ll be based in Remuera, but you’ll also work at the peripheral clinics across Auckland on a rostered basis. The work hours are early or late shifts, being 8 hours per day between 7 am and 6 pm - Monday to Friday.
It is essential that above all else, you must have amazing people skills and be genuinely passionate about service and quality of care. You will need to have client-facing experience and be able to demonstrate your ability to provide excellent customer care. While previous reception experience would be great, it’s not essential for the right person. .
Your current colleagues will tell us that you’re really organised and have superb attention to detail. You are passionate about quality service and follow through for your patients, as well as being proactive and professional. You can come to up with solutions and new ideas to find better ways of working. You’ll tell us that you love learning, and you’re keen to explore new skills as well as share the ones you have, you’re a willing participant in change and growth and you are confident that you can help your team deliver incredible, market leading healthcare services.
Roles like this don’t come along very often, so make sure you let us know if you’re interested. Send us your CV and cover letter - we’re keen to hear from you. Please send to email@example.com
If the words “, Innovative, competitive, flexible and fast paced” motivates you, then this could be the role and organisation for you. Working in healthcare is rewarding and demanding and you’ll enjoy the autonomy to develop and champion market and customer driven campaigns.
About the role:
With a focus on growing the business and ensuring doorswing in a competitive and busy market, this role will deliver responsive digital strategies combined with the more traditional media mix. With a voice on the Senior Leadership Team, you‘ll have a chance to influence direction to ensure we not only stay ahead of the flow in a dynamic industry but keep our campaigns and brand messaging customer centric.
Key accountabilities for this role include:
• Marketing – strategy, planning, brand, digital, reporting and evaluation and agility.
• Business Development – planning, networking, research and influencing in a multi-channel market
• Communications – internal and external.
There is one direct report – a Marketing Assistant, and you’ll report directly to the CEO.
You will have experience in marketing and growing a service based business in a B2C and ideally a referral customer environment. You’ll have grown market share and active clients in a subtle and flexible way to achieve growth targets. You’ll be very proficient with all things digital - SEO, SEM, web, social media and analytics. An evidence based thinker, with a good dose of passion and commitment and you know when to pull people along and when to encourage. It would be handy if you had InDesign skills and a solid knowledge of CRM’s too. We’ll be keen to hear about your talents for planning, monitoring and adjusting actions to meet targets and the changing needs of the organisation’s ‘voice’ and image. Flexibility and agility are essential to success in this role.
As a relaxed and adaptable relationship manager, the confidence you have comes from knowing your stuff, being comfortable in public facing and PR roles alongside your experience in being a key external representative for an organisation.
Your boss would say you are results driven and can think outside the box at the same time as being flexible, with a calm and patient style. Your colleagues will tell us you are collaborative, consultative and passionate about doing a great job, as well as learning and increasing your knowledge base. You will say that you are determined, love marketing and growing companies and enjoy innovative and modern marketing that gets results.
About Auckland Eye and Oasis Surgical:
We really do live our values of Integrity, Respect and Collaboration; and we actively ensure they are not just words on a poster in the staff room.
We have brave and exciting plans for growth, a forward-thinking leader who is determined to take us there, and Auckland Eye is set for unprecedented change and development in the coming months and years, so it’s an exciting time to join our team.
Our services literally change patient’s lives, and we are committed to giving back to the community. The outgoing Marketing and Business Development Manager, (who is taking up a new, exciting adventure and we wish her all good things!) said “This is more than just a job and a place to work, you genuinely feel like you are making a differencei, I will really miss it.”
So, if all that makes you feel like this might be your next adventure, then go on…… Hit the apply button now and send us your CV and a cover letter. Email firstname.lastname@example.org
Auckland Eye - New Zealand Centre of Excellence for Eye Care