Our reception team are the first and last people that our patients interact with, so it’s really important that our team members are professional, proactive, welcoming and reassuring. As our new Reception Leader, you will be an important part of the team helps to deliver the exceptional clinical outcomes as well as the service and quality that makes Auckland Eye Group the provider of choice in Ophthalmology services across our city.
About the role:
This is a fast paced role in a complex medical environment. You’ll be responsible for all day to day front of house functions across the four Auckland Eye Group sites. Your team totals 16 people and covers shifts from 7 am to 6 pm, Monday to Friday. You’ll need to work across these hours to support, train and manage your team. The complexities of the role stem from the medical environment, the unique and sometimes sensitive needs of our patients, the needs and diaries of our visiting and resident doctors and surgeons as well as the variety of administration requirements covering, insurance, ACC, the Privacy Act and service to both public and private stakeholders.
The key focus of the role is:
- Leading your team to provide quality reception services both in person and via phone and digital communications,
- Support and training your teams,
- Preparing and managing rosters and timesheets,
- Overseeing the administrative processes for intake and discharge of patients and visitors, including managing patient records,
- Managing the telephony services,
- Consistent liaison and teamwork with the other service teams alongside formal and informal reporting to the Operations Manager.
About You:
You’ll have a background in leading front of house teams and be great at ensuring the quality and consistency of high quality reception and administration services. Admin, systems and efficiency will be core skills that you can impart to your staff and we’re always looking for ways to improve, so bring us all your talent for organising, communicating and making everyone feel special at Auckland Eye Group. Ideally, you will have worked in a medical environment, but we will consider talented people outside our industry as well. Let us know if you’ve got experience with ACC and private insurance as well as any skills with Houston VIP or other similar software.
About Auckland Eye Group:
We are a dedicated private Ophthalmology practice, with 14 specialists. Our primary clinic and day stay surgical facility is located in Remuera. We also have two additional sites in New Lynn and Takapuna. Have a look at our website to find out about our clinical services, you’ll see we offer a variety of ophthalmology services across Auckland.
Our values are:
- Integrity – Everything we do is done with the highest standards of professionalism, honesty and trustworthiness. We place the highest emphasis on ethical standards of conduct.
- Respect – All individuals, groups and organisations we interact with are treated with understanding and courtesy, and in a manner that demonstrates recognition for their concerns. This value applies to both internal and external relationships. Respect includes empathy for the personal, social and cultural needs of all patients and patient groups. Auckland Eye and Oasis Surgical will be a people-centred organisation.
- Collaboration – Our organisation values collaboration, both internally and externally. We promote open communication as a critical means of achieving collaboration.
Apply now!
It would be great if you could start as soon as possible, but we’ll also consider a start in the new year so make sure you send your CV and a cover letter as soon as you can, we’ll be screening and shortlisting as applications come in. Don't miss out on being part of a great team and culture in a successful and ethical business where you can truly influence the lives of others for the better.
Send your application to mvisser@advicenz.co.nz
