This is not an ordinary reception role, if you have not been a medical receptionist before, you won’t know how challenging it can be, or how rewarding. If you have, you’ll agree entirely that it’s often really busy, there is never a dull moment and you’ll need to be a master multi-tasker with extraordinary people skills.
If that sounds like a great job for you, then read on to know more.
About the role:
You’ll be looking after patients, managing and respecting privacy and protocols at all times. You will be the first and last person a patient sees in the practice, so you will be a key influencer of how patients feel and what they tell others. As part of a large private, specialist practice your role is quite varied. Responsibilities include patient / customer care, telephones and appointment making, following up with patients on queries and bookings for procedures, supporting doctors with admin, billing, liaising with ACC and insurers as well as referring GP’s and other clinics. You’ll be part of a close knit team of 12 and if you like caring for people, being busy and using your brain, this could be a great role for you.
You’ll be based in Remuera, but you’ll also work at the peripheral clinics across Auckland on a rostered basis. The work hours are early or late shifts, being 8 hours per day between 7 am and 6 pm - Monday to Friday.
It is essential that above all else, you must have amazing people skills and be genuinely passionate about service and quality of care. You will need to have client-facing experience and be able to demonstrate your ability to provide excellent customer care. While previous reception experience would be great, it’s not essential for the right person. .
Your current colleagues will tell us that you’re really organised and have superb attention to detail. You are passionate about quality service and follow through for your patients, as well as being proactive and professional. You can come to up with solutions and new ideas to find better ways of working. You’ll tell us that you love learning, and you’re keen to explore new skills as well as share the ones you have, you’re a willing participant in change and growth and you are confident that you can help your team deliver incredible, market leading healthcare services.
Roles like this don’t come along very often, so make sure you let us know if you’re interested. Send us your CV and cover letter - we’re keen to hear from you. Please send to email@example.com
Auckland Eye - New Zealand Centre of Excellence for Eye Care