Surgical Procedures (Oasis)

We will inform you if fasting (no food or drink) is required before your surgery. This depends on the type of anaesthesia you will receive. Detailed instructions will be included in your surgery letter.

You may receive a prescription for eye drops to use before surgery.  If needed, instructions will be provided.

Yes, please continue taking your usual medication unless we advise you otherwise.

• Surgical Health Questionnaire: Submit at least one week before your surgery day.
  • Adult health questionnaire form 
  • Paediatric health questionnaire form 
• IOL Consent Form: If applicable, read, understand, and sign this form. Submit this to the nurse on the day of surgery.
• Consent to Surgery: Complete these consents during your consultation or on the day of surgery. This form confirms you have received all necessary information to make an informed decision about your treatment.

• You will receive your arrival time one week before your surgery.
• Please arrive at the surgical centre at the specified time.
• If there are any changes, we will notify you via text or phone call.

Your arrival time is specific to your procedure. To ensure a smooth process for everyone, we kindly ask that you arrive at your scheduled time. Unfortunately, we are unable to accommodate changes due to location or traffic concerns. Thank you for your understanding.

Please:

• Wear comfortable clothes.
• Do not apply makeup
• Remove jewellery where possible.
• Remove all nail polish
• Follow instructions in your surgical letter as to when to stop eating and drinking.

Auckland Eye does not provide interpreting services. Please arrange for an interpreter or support person to ensure effective communication.

ADHB Surgery Patients: If you need an interpreter, please request one to the surgical booker. Your interpreter should arrive at the same time as your scheduled arrival on the day of surgery.

If your having a General Anaesthetic or IV Sedation the Anaesthetist will phone you prior to your surgical date to discuss your anaesthesia plan.

• Snacks and Comfort Items: Bring your child’s favourite snacks for after the surgery, along with their favourite toy, book, and a bottle or drink.
• Clothing and Essentials: Pack a spare change of clothes and nappies.
• Fasting Instructions:
  • For morning surgery: No food or drink (including water) after midnight.
  • For afternoon surgery: No food or drink (including water) after 7 AM.
• Duration: Expect to be at OASIS for 2 to 4 hours.
• Please refer to your surgical letter for more details.

• Prior Approval Letter – If you have not provided this already, you may be required to pay your surgical estimate.
• Method of payment – Please refer to the payment policy in your surgical letter
• IOL Lens Consent (if required)
• Any personal aid items such as glasses, dentures, hearing aids, walking frame/stick etc.
• Contact number of person picking you up.
• Wear comfortable, loose-fitting clothing.
• Mobile phone

Please arrive at reception at your scheduled time.  If you are running late, kindly contact us.

Yes, there is plenty of free parking on-site at Oasis Surgical, Ormiston, and Takapuna facilities. However, you will not be able to drive after your procedure. Please arrange for someone to drive you home, or you can book an Uber. Your recovery nurse can also call a taxi for you.

Our surgical facility doors open at 7am.

Oasis Surgical, Remuera

• Address: 2 MacMurray Road, Remuera
• Entry: Enter from MacMurray Road and report to reception on the ground floor.

Auckland Eye at Ormiston Medical Centre

• Address: 211 Ormiston Road, Ormiston
• Entry: Enter from Bonnette Road. Use the stairs or elevator to Level 1. Report to reception at the Auckland Eye desk.

Auckland Eye North Shore

• Address: 3 Fred Thomas Drive, Takapuna
• Entry: Enter from Fred Thomas Drive and report to reception on arrival.

Yes, you can. They can wait in the designated area or return at the collection time.  Your recovery nurse will contact them when you’re ready.  Provide their contact number during admission.  They can also accompany you during admission.

• Report to reception to check in for your surgery.
• Payment: Pay any surgical estimate/insurance excess at reception upon arrival, before admission.
• After checking in, please wait in the designated seating area.

You will be met by an admitting nurse who will:

• Assist you to put a gown over your clothing.
• Measure baseline recordings
• Confirm your medical history and details.

Yes, both your Surgeon and Anaesthetist will visit you before your surgery. They will review your consent forms and answer any questions. Your Anaesthetist will explain your anaesthesia plan.

Due to limited space in the Admission area, we request that only one support person accompanies the patient.

• You will recover in comfortable reclining chairs with refreshments available.
• Your nurse will discuss post-op instructions and provide a copy to take home.
• Your nurse will contact your support person when you are ready to be collected.
• Upon discharge, you must be driven home by a responsible adult.

Payment Policy

• All surgery costs are due upon arrival at reception on the day of surgery.  To avoid delays and ensure a smooth experience, please ask for any cost clarifications before the surgery date.

Payment Options

• We accept most credit cards (no surcharge), AMEX (no surcharge) and EFTPOS. Direct credit and internet banking payments must be made 4 working days prior to surgery date.

Daily Limits

• Please ensure you check your daily card limit with your bank before the day of your surgery to avoid any payment issues, delays or rescheduling of your surgery.

Direct Credit and Internet Banking

• You may prepay any costs for your surgery by depositing into our account:

Account Name: Auckland Eye

Account Number: 06-0103-0114596-01

Include your last name as the reference, and your patient number, (this should be in the subject line of your email, or request this from your surgical booker). Deposits must be made at least 4 business days before your surgery and cannot be done on the day of surgery.

• We will apply on your behalf to ACC.
• This surgery must be approved by ACC before going ahead.
• Speak to your surgical booker if you wish to pay to proceed with surgery without approval. We cannot guarantee that ACC will refund you the cost of surgery if you proceed.

• Contact your insurance company before your surgery to check coverage, get prior approval, and ask any questions.
• Provide proof of prior approval before the day of surgery.
• Be prepared to pay any insurance excess or shortfall payment at reception upon arrival.
• Our Patient Accounts team will email your accounts to you, and you will need to submit the invoices to your insurer yourself.

• If your surgery is part of the Affiliated Provider scheme, Surgical Bookings will handle the prior approval process with Southern Cross and inform you.
• You may need to pay an excess or shortfall, depending on your policy and lens choice.
• Surgical fees cover visits within six weeks post-surgery, but additional tests during this period may incur charges.
• Be prepared to pay any excess or shortfall payment at reception upon arrival.
• Our Patient Accounts team will send your accounts directly to Southern Cross.

• If your surgery is not part of the Southern Cross Affiliated Provider scheme, Surgical Bookings will inform you.
• You must get prior approval from Southern Cross before your surgery date. Not obtaining prior approval may lead to surgery rescheduling or delays, or require payment of the surgical estimate.
• Our Patient Accounts team will email your accounts to you, and you will need to submit the invoices to Southern Cross yourself.
• Contact Southern Cross before the day surgery if you have any questions about your insurance cover.