Responsible Digital & AI Practices
We are thinking beyond eye care.
At Auckland Eye, we’re committed to excellence in eye care and to protecting your information.
Responsible AI
We follow industry best practice to use AI responsibly and transparently in support of your care.
Data security
We carry out ongoing cybersecurity testing to safeguard patient information.
Vetted & controlled tools
We use only tools that are reviewed and managed under strict IT governance and security policies.
Health New Zealand’s National Artificial Intelligence and Algorithm Expert Advisory Group (NAIAEAG) takes a cautious approach to generative AI in healthcare due to risks such as privacy breaches, inaccuracies, bias, lack of transparency, and data sovereignty concerns. They do not endorse the use of unapproved AI tools for clinical decisions, personalised advice, or any patient-sensitive information.
In line with this approach, Auckland Eye uses only AI technologies that have been thoroughly reviewed for privacy, security, and compliance. One example is Heidi AI Scribe (enterprise version), which NAIAEAG has endorsed as meeting its safety and security standards. Used in a controlled way, it supports our clinicians to document consultations accurately and efficiently, while keeping your information protected.
If you feel uncomfortable or prefer not to use AI for your data, please let us know.
Your feedback helps us continue to deliver safe, trusted, patient-centred care.
Your trust matters to us.
We’re committed to delivering world-class care safely, securely, and transparently.
Read more here: http://www.tewhatuora.govt.nz/…/generative-ai-and-large…
